Expédition & retours

Returns & Exchanges

We want you to be completely satisfied with your purchase from Plongeo Boutique. If you’re not happy with your order for any reason, we offer a straightforward return and exchange policy.

General Conditions

• You have 15 days from the date of receipt to request a return or exchange
• Items must be returned in their original condition – unused, with all tags and packaging intact
• Returned items must be accompanied by the original invoice or proof of purchase
• Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective item

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

• Accessoires pour détendeur Tek (Regulator Tek Accessories)
• Cagoules (Diving Hoods)
• Combinaisons 3mm (3mm Wetsuits – once tried with water)
• Accessoires pour combinaisons étanches de plongée (Dry Suit Accessories)

Return/Exchange Process

Step 1: Submit a Request

Email us at [email protected] with the following information:

Subject: Demande de retour/échange – [Order Number]

Content:
Bonjour l’équipe Plongeo Boutique,

Je souhaite retourner/échanger l’article suivant de ma commande #[order number]:
– Nom du produit:

-75%

Aperçu

« Mon Premier Détendeur De Plongée » Pack Titan + Octopus Calypso Aqualung

389,00 € Le prix initial était : 389,00 €.95,99 €Le prix actuel est : 95,99 €.

– Numéro de référence: [if available]
– Raison du retour/échange: [brief description]

Pour un échange, je souhaite le produit suivant: [new product name]

Cordialement,
[Your full name]
[Your order number]
[Your email address]

Step 2: Approval & Instructions

Our team will respond within 48 hours with:

• Return/exchange approval confirmation
• Return Merchandise Authorization (RMA) number
• Detailed return instructions

Step 3: Ship Your Return

Once approved:

• Carefully repackage the item in its original packaging
• Include the invoice or proof of purchase
• Write the RMA number on the outside of the package
• Ship to:
  Plongeo Boutique – Retours
  98 Rue de l’Argile
  Strasbourg, FR 29756
  France

Tip: We recommend using a tracked and insured shipping service for your return.

Step 4: Processing by Plongeo Boutique

Once we receive your return:

• We will inspect the item within 3-5 business days
• We will email you about the status of your return
• For approved returns, we will initiate your refund or ship the exchange item

Refunds

Timing & Methods

• Credit cards (Visa, MasterCard, JCB): 5-10 business days after return approval
• PayPal: 3-5 business days after return approval

Note: The time needed for the refund to appear in your account depends on your financial institution.

Refund Amounts

• The original item amount will be refunded
• Original shipping costs are not refundable, unless the return is due to our error
• Return shipping costs are not refunded, unless the return is due to our error or a defective item

Exchanges

• We will ship the new item upon receiving and inspecting the returned item
• Shipping costs for the new item are your responsibility, unless the exchange is due to our error
• If the new item has a different price, we will adjust the amount via refund or additional payment

Defective Items or Our Errors

If you receive a defective or incorrect item:

• Contact us immediately at [email protected]
• We will cover all return and replacement shipping costs
• We will do our best to resolve the issue quickly